All orders are processed within 1-5 business days.
There are factors that will affect the processing time as well such as incomplete payment, insufficient address information, or seasonal high demand. When this happens, we will reach out to the customer via email before the order is processed to ensure successful delivery.
Orders will be delivered within either 7-10 business days or 10-14 business days, depending on the shipping option you select at checkout.
Factors that can affect shipping where we have no control over include: Weather Holiday Season Shipping company error
Despite not having control over these, we will try our best to keep you informed with all of the information we can provide and is available for us to use.
Taxes and Duties: Placing an order with us does not include any possible customs tax or duties that your country might impose on packages coming outside of your country. You will be responsible for paying these charges and should you want to clarify the rates, please contact your country’s customs office.
Please note: Phisuperior is not responsible for any delay caused by the destination country’s customs clearance process as that is solely up to them when to release your package and we do not have control over that.
Can I cancel my order after I’ve paid? Contact us and we will do our best to help. We cannot guarantee cancelation as orders are immediately passed on to the warehouse. If it has already been processed or shipped we are unable to cancel your order and you will have to return the product.